Plug your iPad into power and connect to the internet with Wi-Fi.Make sure your iPad is up to date with the newest iOS:.After rebooting, confirm that your keyboard is connected to the iPad and then test it. To perform a soft reset, press and hold the power button and the home button until the iPad restarts and the Apple logo appears. If the issue persists, perform a soft reset of your iPad.Place the iPad to allow the SmartConnector to attach (there is a small magnet that will keep it in place).Verify that the iPad is in the case properly to allow the SmartConnector to align with the connector on the keyboard.Make sure the SmartConnector on the iPad and top of the keyboard is clean and free of debris.If your iPad requests a PIN, enter it using the keyboard (not on the iPad), then press ENTER on the keyboard.In the iPad Bluetooth® menu, select your discoverable keyboard to connect.Press the Bluetooth® connect button on the keyboard for two seconds until the status light blinks.Then, select “iPad” from the Devices menu.
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On your iPad, make sure Bluetooth® is on.If no LEDs appear or if the LED is red, you’ll need to charge your keyboard. Make sure the iPad is connected and fully seated in the case and if the keyboard has an On/Off switch, turn it on.Reconnect your device to the iPad and test the keyboard:.NOTE: This does not apply to special characters that use keyboard shortcuts. If you are experiencing an issue with some or all of the keys not working when the case/keyboard is properly attached to your case, follow the instructions below for your mobile operating system: